I RECEIVED A DAMAGED OR WRONG ITEM

**All claims for goods arriving damaged must be made within 7 days of the delivery date.**

First we apologize if you received the wrong item or if the item you received is faulty or damaged. If the item you received is wrong or defective please contact us right away with the following information:

• Order number (starts with #BVFT)
  
• Specify which item is defective 
• A description of the issue
  
• Photo evidence of the damage

Please do not send back any defective items unless directed to do so by one our support representatives, it may result in a slower resolution time.

Until proof of damage has been verified by a member of the support team, we cannot process a refund, credit or replacement.

Once we've received the above information and a member of our support team verifies it, we'll quickly find a resolution to the issue. 

**All claims for goods arriving damaged must be made within 7 days of the delivery date.**