Returns Policy

Have you received a faulty item? We are very sorry for this, please contact us to help you.

US Orders:

Currently we only offer free returns to US orders. If you wish to return an item or your full order for a refund or exchange please reach out to us within 14 days of delivery and we'll respond with the instructions according to your specific case and a free return label to send back the item(s). We currently handle returns on a case by case basis. This allows us to determine the best resolution possible. To be eligible for a refund or exchange the item(s) must be unworn and unwashed, in the same condition as received, with all tags and original packaging to be eligible for a refund or exchange. Before any steps are taken, we inspect all items thoroughly. In the case the returned item(s) does not meet our policy it will be shipped back to you. Refunds do not include shipping costs unless there was an issue with your order, in which case you'll receive a full refund. 

International Orders:

If you are an international customer outside of the US and you wish to return your order you'd have to cover the cost of shipping it back to us. Currently we only offer refunds for international returns, no exchanges. 

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

Still have questions? Contact us - (please include your Order # - ex. BVFT1234 ) -