Here to Help

Have a question? You may find an answer in our FAQs. But you can also contact us:

Call Us: 800-123-4567747 MADISON AVENUE, NEW YORK, NY 10065
  • Opening Hours:
  • Monday to Friday 9:00 am - 6:00 pm
  • Saturday 9:00 am - 4:00 pm
  • Sunday: 9 pm - 2:00 pm

Contact Us

We’re happy to answer any questions you may have. Just send us a message in the form below.

SUPPORT TEAM

The best way to reach our support team is directly at support@bravefort.com. Our support team is available Monday through Friday from 9:00 AM to 8:00PM. Messages received after work hours will be responded to the next business day. Please allow 1-2 business days for your inquiry to be responded to. 

Customer Support Hours ( EST Time - Miami - Florida - USA): 

Monday to Friday - 9:00 AM to 8:00PM

Saturday - Closed

Sunday - Closed


USA Holiday Hours:

Thanksgiving Day - Closed

Christmas Eve - Closed

Christmas Day - Closed

Thursday 27th December to Sunday 30th December - Normal working hours

New Years Eve - Closed

New Years Day - Closed

Wednesday 2nd January - Normal working hours resume

PLACING AN ORDER

Once you place an order and payment is successfully processed you will receive an email confirmation with your order details. We fulfill most orders same-day if placed before 3:00PM EST. Because of this we are unable to make changes to orders, including product changes, payment methods, shipping service, delivery & shipping addresses. If you placed an order and need to make a change please contact us as soon as possible at support@bravefort.com so we can determine the best resolution.

If an item(s) you purchased has gone out of stock, you will be refunded for the value of the item(s). Any other item in your order will be shipped. You will receive an email confirmation when a refund is processed or any other changes to your order is made. Refunds take approximately 3-5 business days to process. 

CHANGES TO AN ORDER

Once you’ve hit the ‘place order’ button, we can not make any changes to to your order, this includes the following:

  • Changing the item color or size
  • Delivery/billing address
  • Adding items to your order
  • Shipping method
  • Shipping Carrier

If you made a mistake when you placed your order, please contact us at support@bravefort.com as soon as possible so we can determine the best course of action to help you.

I RECEIVED A DAMAGED OR WRONG ITEM

**All claims for goods arriving damaged must be made within 7 days of the delivery date.**

First we apologize if you received the wrong item or if the item you received is faulty or damaged. If the item you received is wrong or defective please contact us right away with the following information:

  • Order number (starts with #BVFT)
  • Specify which item is defective 
  • A description of the issue
  • Photo evidence of the damage

Please do not send back any defective items unless directed to do so by one our support representatives, it may result in a slower resolution time.

Until proof of damage has been verified by a member of the support team, we cannot process a refund, credit or replacement.

Once we've received the above information and a member of our support team verifies it, we'll quickly find a resolution to the issue. 

**All claims for goods arriving damaged must be made within 7 days of the delivery date.**

RETURN POLICY

Returns Policy

Have you received a faulty item? We are very sorry for this, please contact us to help you.

US Orders:

Currently we only offer free returns to US orders. If you wish to return an item or your full order for a refund or exchange please reach out to us within 14 days of delivery and we'll respond with the instructions according to your specific case and a free return label to send back the item(s). We currently handle returns on a case by case basis. This allows us to determine the best resolution possible. To be eligible for a refund or exchange the item(s) must be unworn and unwashed, in the same condition as received, with all tags and original packaging to be eligible for a refund or exchange. Before any steps are taken, we inspect all items thoroughly. In the case the returned item(s) does not meet our policy it will be shipped back to you. Refunds do not include shipping costs unless there was an issue with your order, in which case you'll receive a full refund. 

International Orders:

If you are an international customer outside of the US and you wish to return your order you'd have to cover the cost of shipping it back to us. Currently we only offer refunds for international returns, no exchanges. 

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

Still have questions? Contact us - (please include your Order # - ex. BVFT1234 ) - support@bravefort.com

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